TERMS OF TRADE

1. Acceptance of Terms

These Terms of Trade ("Terms") govern your access to and use of the MiStro platform, including the Siteflow and ReOrderly products, our websites, and any related services (collectively, the "Services"). By signing up, logging in, or otherwise using the Services, you agree to be bound by these Terms. If you do not agree, you must not use the Services.

2. Definitions

• "MiStro", "we", "us" means MiStro Limited, the provider of the Services.
• "Customer", "you" means the person or entity that has registered for or is using the Services.
• "Platform" means the MiStro software platform and all associated websites and applications.
• "Subscription" means the paid plan you have selected for ongoing access to the Services.

3. Accounts & Eligibility

You must be at least 18 years old and have the legal authority to bind the business on whose behalf you are acting. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You must notify us promptly of any unauthorised use.

4. Subscriptions & Billing

Paid Subscriptions are billed in New Zealand Dollars (NZD) on a recurring monthly or annual basis depending on the plan you select. Each plan starts with a 30-day free trial where offered. Trial periods convert automatically to a paid Subscription at the end of the trial unless cancelled.

• All fees are exclusive of GST unless stated otherwise.
• Payment is processed via our approved payment provider (Stripe).
• You may upgrade or downgrade your plan at any time; changes take effect on the next billing cycle.
• There are no lock-in contracts or exit fees.
• Refunds, where applicable, are at the sole discretion of MiStro.

5. Acceptable Use

You agree not to use the Services to:

• Violate any New Zealand or applicable international law.
• Infringe the intellectual property or privacy rights of any third party.
• Upload, store, or transmit malicious software or unlawful material.
• Attempt to disrupt, reverse-engineer, or gain unauthorised access to the Platform.
• Resell or sublicense access to the Services without written consent.

6. Your Data

You retain all ownership rights in the data you submit to the Platform. You grant MiStro a limited licence to process that data solely to provide and improve the Services. You are responsible for the accuracy and lawfulness of the data you enter. Further detail is set out in our Privacy Policy.

7. Intellectual Property

The MiStro name, logo, Siteflow, ReOrderly, and all software, design, and content comprising the Platform are owned by MiStro or its licensors and are protected by New Zealand and international intellectual property laws. Nothing in these Terms transfers any ownership to you.

8. Service Availability

We aim to provide a reliable Service but do not guarantee uninterrupted or error-free access. We may suspend or modify the Services for maintenance, updates, or security reasons with reasonable notice where possible. We are not liable for downtime caused by factors outside our control.

9. Cancellation & Termination

You may cancel your Subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of the current billing period. We may suspend or terminate your access immediately if you breach these Terms.

10. Limitation of Liability

To the maximum extent permitted by law, MiStro excludes all liability for indirect, incidental, or consequential loss arising from your use of the Services. Our total liability for any claim is limited to the fees paid by you in the three months preceding the claim. The Services are provided on an "as is" basis without warranties of any kind.

11. Governing Law

These Terms are governed by the laws of New Zealand. Any dispute arising will be subject to the exclusive jurisdiction of the New Zealand courts.

12. Changes to These Terms

We may update these Terms from time to time. Material changes will be notified via the Platform or by email. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

13. Contact

Questions about these Terms can be directed to info@mistro.co.nz.